It’s often said that what gets measured gets managed. Which is probably true. But just because something is managed does not mean it is being taken seriously. To be taken seriously requires a value. One of the first things we recognised when we created Sonder...
At last week’s investment call, McDonald’s CEO said a focus on improving service, product quality and experience drove growth in customer satisfaction scores which in turn grew sales to their highest in 6 years. Hey, wait a second there, did he say if you improve...
Every week, it seems there's someone jumping up and down about agency transparency. The gist of these articles/posts/reports is that agencies should be more transparent. Of course they should, but then the industry has been saying that for years. What's changed? Not much, if anything. Transparency...
That’s right, just 2 media conglomerates will take two thirds of your digital spend in 2018. According to a recent global report commissioned by Salesforce, the Google product suite including YouTube and the Facebook suite including Instagram, will between them clean up global digital ad...
In the 2013 movie Ocean’s Eleven, Danny and Rusty assemble a team of specialists to achieve an audacious heist. This is a good analogy for the way Village Entertainment is transforming their business model, by assembling unique and imaginative entertainment solutions for people within their...
Some of the most prestigious, respected award bodies in the global marketing industry are missing something important and it has been bothering me for some time. Let’s start with the good news: they are getting much better at acknowledging efficacy as a factor in deciding...
The best marketing isn’t really marketing at all. It’s logistics, customer service, operations, commerce, experiences...
Around this time of year the global marketing press is caught up in predictions for the year ahead, what might, what could, what should happen next. So here at Sonder we thought we’d be bold, throw ifs, maybes and mights to the wind and state...
Here at Sonder we’re all about growth from the inside out. In the business sense that means unlocking the assets you’ve got, to deliver better enterprise value. But there is a much bigger metaphysical side to growth from the inside out at a personal level....
For decades marketers have been trying to shake the “colouring-in department” image and become integral to the business they are part of. However, it is fair to say they have had mixed success. Whilst in some progressive businesses we have seen Marketing titles replaced with...