Harrods is a unique brand – the epitome of luxury retailing, its global fame eclipses the fact that it’s one store in London. Just one. There are few shopping experiences that come close to that of Harrods. The sanctity they place on their customers is...
A recent Gartner Research CMO study highlighted that the marketers who were increasing their budgets were the ones who demonstrated accountability and assumed more risk. Notice that this is about the person, not the business. The marketer, not the brand. So, what’s the key to...
Perhaps surprisingly, toy brand Lego topped this year's ranking of the world's most powerful brands, according to a survey compiled by the business valuation consultancy Brand Finance. The survey defines the most "powerful" brands, as companies whose financial value is most impacted by their branding. But...
Let’s talk about Dove, because a lot of other people in the UK are right now. And not in a particularly good way. What’s driving all the chatter? Packaging. Or more specifically, the way Dove have made a range of packaging in the shape of...
The ‘Save’ icon in most applications is universally an image of a 3.5” floppy disk. A technology that hasn’t been used in decades. There are now generations of computer users who would never have seen a 3.5” disk, let alone saved something to one. What...
Nestlé, the world’s largest packaged food company, announced last week at an investor call that their next area of focus is establishing direct channels of communication with their consumers. Quite a big statement of intent from a business anchored in established distribution channels. Buoyed by...
In the early 1800’s, John McAdams recognised that the roads in England were in terrible condition and caused major issues for transportation. He realised that if you raised the roads above the adjacent ground, covered first with rock and then stones and then bound with...
“If you can meet with Triumph and Disaster And treat those two impostors just the same…” This is taken from one of the most inspiring reads we’ve recently come across. And not from a modern doyen of entrepreneurship, but a 100-year old poem by Rudyard Kipling....
Happy New Year from the Sonder Insider! Goodbye to 2016 then, a year when the world said “we’ve had enough” and voted against the status quo, against doing things the way they’ve always been done, against mediocrity. Whilst this is an oversimplification of events in Europe...
Being “busy” is often a default response when asked “how are you?”. It’s an easy and expected response, but a mindless one that’s become largely meaningless. Sadly, busy is considered a status symbol according to a group of US academics. You can see the Harvard Business...
